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Telemarketing Management: Academic Funding Foundation
Academic Funding Foundation (AFF) is a nonprofit organization dedicated to providing individuals with financial solutions such as loan products, scholarships and grants. AFF turned to Creative Solutions to provide a turnkey solution for their call center needs.

Creative Solutions manages an offshore call center with over 300 stations and 38,000 calling hours per month. Sourcing, training, calling optimization and daily management and reporting are provided.

AFF realized an annual expense reduction from $12 million to just over $5.4 million. Creative Solutions achieved all targeted service levels and increased sales per hour.