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Telemarketing Management: Academic Funding Foundation
Situation:
Academic Funding Foundation (AFF) is a nonprofit organization dedicated to providing individuals with financial solutions such as loan products, scholarships and grants. AFF turned to Creative Solutions to provide a turnkey solution for their call center needs.

Solution:
Creative Solutions manages an offshore call center with over 300 stations and 38,000 calling hours per month. Sourcing, training, calling optimization and daily management and reporting are provided.

Result:
AFF realized an annual expense reduction from $12 million to just over $5.4 million. Creative Solutions achieved all targeted service levels and increased sales per hour.