what we do
"As a nonprofit, we donít have an extensive marketing organization. We needed an agency that would act like an extension of our organization. It was critical they understood both the student lending business as well as our goals as a nonprofit. We have been extremely satisfied with Creative Solutions."

Ruth Iaia
Board of Directors
Academic Funding Foundation

  what we do
   
  Telemarketing with tenacity.
Our telemarketing outsourcing services allow clients to tap into the power of this powerful medium without the time-consuming burdens of bureau selection and program management. We can provide expertise through turnkey outsourced solutions, or through the individual services listed here.

Telemarketing Bureau Sourcing

  • Effective outsourcing to U.S., Central American, European and Asian telemarketing bureaus
  • Implementation of rigorous RFP procedures designed to yield the most appropriate candidate(s)
  • Comprehensive review and evaluation of RFP results
  • Summarization of objective, empirical data to help you make the right choice

Program Management

  • Hands-on program management to ensure desired performance goals
  • Script development
  • Off-site remote monitoring
  • On-site program audits

Training and Quality Assurance

  • Extensive on-site training
  • Quality assurance procedures, including remote call monitoring and agent-specific data analysis